Fernando J Amador

Profile

Experience in network design, configuration, evaluation, problem resolution and project management as well as sharp troubleshooting skills, ability to work independently, and superb organizational and mentoring skills. Ten years of proven track record of excellent performance in a network environment. Experienced network professional remotely configuring, deploying and troubleshooting Fortinet hardware for the Federal Reserve Bank FedLine Advantage project. Experience in an ISP internet backbone Data Network Operations Center maintaining the integrity of the network infrastructure by resolving outages and performing maintenance on the internet mission critical devices such as Routers and Layer 3 Switches. Experience in network design, configuration, evaluation, problem resolution and project management as well as sharp troubleshooting skills, ability to work independently, and superb organizational and mentoring skills.Known for consistently delivering results and exceeding expectations with a strong background in network installation, configuration, troubleshooting and maintenance. Improving security, fault tolerance and disaster recovery. Able to communicate technical matters to both technical and non-technical personnel. Bilingual (Spanish/English) communication skills with strong technical knowledge and customer service.

Skills

Experienced with the following hardware installations:

motherboards, RAM chips, NICs, SATA and IDE hard disks, optical drives, video cards, and printer configurations.

Proficient with:

Windows Server 03/08 CISCO IOS Routing protocols Wireless Access Points CISCO ASA firewall LANs CISCO Routers CISCO Aggregation Services Routers CISCO Layer 3 Switches Catalyst switches Juniper Aggregation Services Routers Routers JUNOS OS BGP MPLS OSPF ISIS LACP Metro Ethernet Carrier Ethernet Network Engineering Routing Policy Telecommunications WAN (Wide Area Network) load balancing SDN peering firewalls TCP/IP MS Office security audit applications data recovery applications monitoring and network event management products Splunk eHealth CA Performance Management SIS Oracle MSS Prowl Remedy Jira Peakflow Intermapper Zabbix Fortigate Fortinet Fortimanager Cygilant EiQ SecureVue

Fluent in English and Spanish.

Education

Bachelor’s in Information Science

University of Arkansas Little Rock, 2016 - Expected Graduation: Dec 2020
Dean’s List in 2019;
Related courses included

Data Mining and Analytics
Social Network Analysis
Object Oriented Programing
Database
Agile principles
System Analysis and Design
Internet Applications
Project Management
Accounting
General Management
HR Management

Associate in Arts

Valencia College, 2018 - 2018

Cisco Certified Network Associate Academy

Educational Computer Center, 2010-2011
Professional Development Courses

Server Administration and Security Workshop
CompTIA Green IT and Network Security Vulnerability

Network Technology

Educational Computer Center, 2009 – 2010

Computer Repair Technician

Educational Computer Center, 2009 – 2010

Accomplishments

2019 Dean’s List University of Arkansas Little Rock
2017 Dean’s List University of Arkansas Little Rock
2012 Professor of the year awarded at Instituto de Banca y Comercio in San Juan, PR

Certifications

CISCO CCNA Security - Expected Certification: Oct 2020
CISCO CCNP Routing and Switching
CISCO CCNA Routing and Switching
MCP Server 08r2 AD
MCP Windows 7
Security+
Network+
A+

Resume

You are welcome to download my resume in either MS Word or PDF

Experience

Network Engineer II

T-Mobile
3625 132nd Ave SE
Bellevue, WA 98006

Feb 2019 – Present

Remotely configuring, deploying, and troubleshooting Fortinet hardware for the Federal Reserve Bank FedLine Advantage project.
Experience with CA Spectrum Network fault management, HPE SMS Hewlett Packard Service Management Suite, Rivermine/Tangoe telecom expense management system.
Implementing prestaging scripts for Fortigate VPN hardware remote turnup.
Remotely implementing Fortigate VPN turnup scripts.
Identifying, isolating and resolving VPN deployment issues.
Experience with Fortinet Fortigate and Fortimanger hardware.
Implementing action plans based on Sprint FRB FedLine Project departmental processes and procedures.
Working with the Federal Reserve Bank NOC and clients troubleshooting and correcting FedLine circuit disruption.
Investigating complex routing issues.
ITIL organization.
Performing equipment diagnostics, following vendor-troubleshooting procedures, and taking corrective actions based on analytical results to ensure uninterrupted FedLine network service.
Exhibiting strong technical knowledge and customer service skills.

Senior Associate Data Center Operator

Convergys Corporation now Concentrix
285 International Pkwy
Lake Mary, FL 32746

May 2018 – January 2019

Technical position working inside a Network Operations Center (NOC) remotely monitoring and troubleshooting the Data network.
Experience with CA Spectrum Network fault management, HPE SMS Hewlett Packard Service Management Suite, Rivermine/Tangoe telecom expense management system.
Identifying mission critical carrier grade network and customer impacting issues in a 24 X 7 environment with specific company personnel, Network Operations Center (NOC) management team, and vendor support teams.
Making decisions and taking actions to prevent service affecting network interruptions and service degradation.
Implementing action plans based on NOC departmental processes and procedures.
Working with service providers troubleshooting and correcting circuit disruption.
Performing equipment diagnostics, following vendor-troubleshooting procedures, and taking corrective actions based on analytical results to ensure uninterrupted network service.
Scheduling planned network maintenances to upgrade and replace network hardware.
ITIL organization.
Exhibiting strong technical knowledge and customer service skills.
Performing detailed problem diagnosis, monitoring and updating problems in network management products.

IP NOC Network Analyst II

Windstream Communications
1519 S Bowman Rd
Little Rock, AR 72211

October 2014 – March 2018

Advanced technical position working inside an Internet Service Provider (ISP) Network Operations Center (NOC) remotely configuring, managing and troubleshooting the Data network.
Experience with Cisco, Juniper, Alcatel Lucent, RedBack, Calix, Adtran, Telco, Ericsson, Aggregation Services Routers, Catalyst switches, ATM, MPLS, and IP protocols BGP, OSPF, EIGRP, ISIS.
Identifying, isolating and resolving mission critical carrier grade network and customer impacting issues in a 24 X 7 environment with specific company field personnel, Network Operations Center (NOC) management team, and vendor support teams.
Making decisions and taking actions to prevent service affecting network interruptions and service degradation.
Providing technical and analytical support in determining the root cause of network problems and implementing action plans based on NOC departmental processes and procedures.
Investigating complex routing issues.
Resolving escalated issues.
Working with service providers troubleshooting and correcting circuit disruption.
Performing equipment diagnostics, following vendor-troubleshooting procedures, and taking corrective actions based on analytical results to ensure uninterrupted network service.
ITIL organization.
Coordinating and implementing change management to upgrade and replace network hardware.
Assisting other technicians with their technical development in the use of monitoring tools, network structure and theory.
Exhibiting strong technical knowledge and customer service skills.
Performing detailed problem diagnosis, monitoring and updating problems in network management products and recommending solutions to correct network trouble issues and faults.
Effectively communicating technical and procedural matters with audiences with varying levels of technical expertise.

Network Administrator

Rafael F Otero PhD, Inc. The Magnolia Assisted Living
5425 Plaza Dr
Texarkana, TX 75503

Apr. 2014 – Oct. 2014

Designed, installed and maintained network hardware, software and printers
Designed and deployed functional networks
Researched and recommended products and solutions that wouldl enhance the network
Performed PC repair and data recovery
Troubleshot and resolved network and wireless infrastructure issues
Managed and maintained the network and security systems
Performed preventive maintenance to both hardware and software to provide reliable and efficient network service
Administered and supported CISCO routers, switches, ASA, firewall, wireless infrastructure
Configured, analyzed, audited, and maintained MS Server and Windows operating systems, DNS, and DHCP
Supported MS Office including Word, Excel, Outlook, etc.
Provided IT support to employees

Freelance Network and Computer Repair Technician

Phoenix IT

May 2007 – Nov 2014

Installed office network infrastructure including wireless access points, switches, and server and computer configuration
Configured Operating System
Repaired and maintained desktop and laptop hardware
Performed application installation and integration, Data Recovery
Ensured that all IT equipment complies with industry standards
Served as troubleshooter for network issues and provided network change recommendations for improvements

IT Administrator

World Wide Tires
82 Av. Juan Ponce de León
Guaynabo, PR 00965

Jan 2013 – Feb 2014

Provided project management and delivery of IT services to administration personnel
MS Server and MS Windows operating systems configuration, analysis, auditing and maintenance
MS Office configuration and support including Word, Excel, Outlook, etc.
Applied operating system updates, patches, and performed backups
Designed, installed and maintained network hardware and software
Provided IT support to employees
Network infrastructure, systems security and auditing
Identified and resolved network problems

Network Administration and PC Repair Professor

Instituto de Banca y Comercio
Marginal Rd. #20 Km. 2.3
Guaynabo, Puerto Rico 00966

Jan 2011 – Feb 2014

Prepared students for the A+ Certification with classes in hardware diagnostics, repair, assembly, network installation and troubleshooting, and wireless infrastructure
Prepared students for network administration and security with classes in network installation, maintenance and security, Microsoft Server configuration, security, virtualization technologies, and IP networking fundamentals
Prepared students in current DHCP, DNS, LAN and WAN technologies
Provided IT support to students and faculty

Letter of Introduction

Dear Sir or Madam,

I am applying for the Network Engineer Sr. position JOB ID: 450490BR advertised on your website, which I accessed on September 7. I havean Associate in Arts degree from Valencia College in Orlando and next year I will graduate with a B.S. degree in Information Technology from the University of Arkansas Little Rock.

With a special interest in networking I have successfully completed the Cisco Certified Network Professional CCNP certification. I also completed courses and certifications in server administration, network security and computer repair that gave me practical experience to work as an IT administrator and a network engineer and PC repair professor.

My studies and job experience in networking are both relevant to this position and your corporation. For over six months I have worked at Convergys Corporation as a Senior Associate Data Center Operator remotely monitoring and troubleshooting the Data network. Before this I worked at Windstream Communications as a network analyst identifying, isolating and helping resolve network impacting issues with field personnel, Network Operations Center (NOC) team, and vendor support teams. An additional job strength I would bring to your team is my bilingual (Spanish/English) communication skills with strong technical knowledge and customer service. You will find more detailed information about my achievements in the enclosed résumé.

I would welcome the opportunity to discuss my qualifications in networking with you. I am available for an interview at any time convenient for you. Thank you for your consideration.

Sincerely yours,